STANDARD DELIVERY via Bulgarian Post:
To EU countries – parcel arrives 7-14 days after dispatch.
To other countries - parcel arrives 10-25 days after dispatch.
Please note - Items usually dispatched within 24 - 72 hours.
Orders Under 50$
Orders Over 50$
Once your order has been processed, you should receive an email informing you of your tracking number.
Use the tracking number to check the progress of delivery – www.track-trace.com.
Customs charges and import duties:
You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office.
Prescription are required for some products.
RETURNS AND REFUNDS:
We do our best to ensure all of our customers enjoy a happy shopping experience.
However sometimes you may need to return an item.
To return an item, please contact us.
Some goods are non-returnable by law. We cannot accept returns of any medication.
If we have made a mistake or the product is damaged, we will accept returns. Customer have to contact us within 10 days of receiving the item and received the product back within 30 days. Once we have received the returned good we’ll refund the amount paid or resend the product.
You will be responsible for the cost of returns the goods to us.
The returned goods need to be in their unopened original packaging.
If a good remains undelivered a long time then the customer needs to check in their local post office for uncollected items.